Rose started her professional journey as a Customer Satisfaction Survey Agent, 20+ years ago. She talked to customers about their experience all day and learned very early that CUSTOMER EXPERIENCE is and will always be a GAME CHANGER and the DIFFERENCE MAKER.
Fundamentally anchored to the voice of the customer, Rose partnered and worked with companies such as American Express, JPMorgan Chase, Salesforce, Genesys, DocuSign, LivePerson, Microsoft, D2L, and Purdue – aimed at problem-solving, customer satisfaction, and operational excellence.
STILL profoundly keyed into the customers’ journey, she now serves as the Chief Experience Officer at BrainCX (BCX) and is primarily focused on 3 things:
1. Improve Customer Experience and Satisfaction
2. Lower Operating Cost
3. Hire and Retain a Happy Customer-Obsessed Global Workforce
She sets high standards, leads by example, and is often heard saying "I'm here so you can do your finest job yet."