BCX is born out of the need to solve complex customer experience challenges. We understand your business, we have over 75+ years of experience running successful Contact Center operations across the globe. #ExperienceMatters.
After years of outsourcing trial and errors, setting up internal customer service teams, and trying new technology – we’ve developed a strategy that works. We will channel common/routine transactions to low-cost self service and messaging solutions, we will personalize high touch interactions with video chat and voice concierge-level customer service. Say Hello to lower cost, improved customer and guest satisfaction, and increased sales opportunities. Say Goodbye to high absenteeism and low employee retention, inconsistent performance and management skills, and the lack of resources to innovate and compete in today’s technology-driven environment. Together we will end your quest for that perfect “ Unicorn” contact center partner. We built it ourselves and we will build it for you.