welcome to braincx

Business Made Smarter!

Our Multilingual Contact Center Outsourcing and Digital Engagement platform will help lower your operating costs and increase customer satisfaction. We use AI and messaging solutions with Video and Voice Customer Support to improve your customer's interaction experience.

Solutions For The Most Difficult Problems

We are a digital outsourcer solving complex Customer Experience challenges for the largest companies in the world.

Customer Support Outsourcing

We offer 24/7 global customer support services and trained staff around the world.

Call Center Outsourcing

We have call centers globally ready to handle any task simple or complex.

Technical Support Outsourcing

Scaling technical support teams is difficult. Outsource your technical support to us.

Colombia

Preferred Nearshore destination for Bilingual Spanish and English support

Philippines

Leading English language destination for Chat, Voice, Video and Social Media support.

Jamaica

Preferred Nearshore destination for English Customer Service, Sales and Technical Support.

Kenya

Emerging offshore destination for English Customer Service, Sales and Technical Support

Malaysia

Multilingual destination for English, Chinese Languages and other Asian language support.

South Africa

High quality English language destination for Customer Service, Sales and Technical Support

Why We Are Different?

We are a team of BPO experts, AI engineers, and Customer Experience gurus with over 75 years of experience, dedicated to providing the best level of customer experience for your companies. For us, every single customer is a VIP. Every customer matters!

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Labor Shortage in the US

There are over 10 million job openings with business owners complaining about the lack of workers. Despite the increase pay rate, there is still a labor shortage.

Fortunately, BrainCX recruit the best talents globally, and vetted them through a rigorous process. We hire and train
every person so you don't have to run into issues with culture, payroll, local laws, and other costly mistakes.

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Improve Customer satisfaction

We help you improve your CSAT while reducing costs

Greater operational efficiency is enabled by building automation through machine learning AI bots.

We are proud of our track record of being able to build and deploy AI that provide better customer experience.

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Why braincx?

Unbelievable Team. Incredible Results.

There are a lot of different variables that go into outsourcing internationally. We are the experts in outsourcing, and can hire, build teams, scale, and handle international compliance so you can focus on what you do best, driving revenue.

Our Customers Love Us

We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.

"Tariq and the team at BCX’s are one of the leaders in promoting and securing meaningful BPO opportunities in South Africa."
Zondwa Mandela
Chairman, Mandela Foundation
“I consider Tariq one of the fathers of the BPO industry in India and a unique worldwide professional warrior that knows the industry inside out.”
Roger Pena
CEO, GVSOURCE
“Tariq is a great professional with experience in managing BPO organizations and helped us translate strategies into operational excellence.”
Romy Ulloa
Executive Director, JPMorgan Chase
“Tariq successfully built global operations for Apple. He was a pioneer, launching Speech Analytics to improve CSAT and NPS.”
Jeff Yentis
VP Strategic Programs, Khoros